Technology

ARTICLES

R1

Ride Control Complaints

We Examine 5 Common Customer Issues 
Ride control complaints are one of the most common types of concerns expressed by customers. Quite often, the customer’s description is vague or misleading.  Attempt to gather as much information from them as possible prior to performing an inspection. For example,  do you only hear a “funny” noise when driving n bumpy roads or on smooth roads as well?  If you suspect that the vehicle is heavily loaded with cargo at times, ask if the “wandering” they experience only occurs when heavily loaded, etc. The customer’s descriptions of an  issue should be considered merely as a starting point. It’s up to you to inspect and road test to determine the actual cause of the complaint. 
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Finance

Pandemic Paves the Way for Secondary Financing

Consumer Needs are Obvious in Tough Economy

Thousands of automotive service shops across North America have turned to no-credit finance providers as a way to reach more customers and capture additional sales at the front counter. And now, with the economy in a constant state of uncertainty thanks to COVID-19, shop owners say the service is even more critical.


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Spark1

Examining Coil On Plug

The Most Reliable and Durable Ignition System to Date

Today’s modern ignition system normally will use a single ignition coil per cylinder, mounted directly or very close to the spark plug: the Coil On Plug (COP) design. Some systems use an individual coil and a small ignition wire in a Coil Near Plug (CNP) setup because the location of the spark plug in the cylinder head won’t allow enough room to directly mount a coil on the spark plug, I consider this a version of COP.


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Elect1

Electrical System Faults

Various DTCs and Component Faults can be Traced to Wiring Issues

With the ever increasing technology on today’s vehicles comes with ever increasing electrical demands.  You would think that electrical failures would be more prevalent than ever on today’s vehicles.  


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Gasket2

Cylinder Head Gasket Service In Modern Era Engines

A Failed Head Gasket Is Only a Symptom, Not the Root Cause

“My engine blew a head gasket and now it overheats.” That’s a fairly commonly heard knee-jerk diagnosis. However, it’s wrong. When an engine overheats or if the gasket allows coolant or combustion gasses to escape, do not automatically blame the gasket. Cylinder head gaskets can be viewed similar to a fuse. If the gasket “fails,” this is a symptom that something other than the gasket itself caused the failure. 


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Tech

Keeping Up With Change: Continual Research and Education Is Vital

Automotive technicians all have their own individual style and approach to diagnostics and education. But most techs will tell you that if they understand how the system is supposed to work and the components involved, the diagnostic repair journey is usually easier. Automotive technology is constantly changing, it never seems to stop, but keeping up with this constant change is a demanding task.
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Spark

Bosch Introduces EVO Spark Plug

To meet the needs of modern turbocharged gasoline direct-injection engines placing high demands on spark plugs, Robert Bosch LLC has introduced the new EVO spark plug. It is engineered to ensure reliable ignition throughout its long service life – even under extreme conditions in modern engines. 


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SEMA

SEMA Issues Call for Speakers for Upcoming Trade Shows

As part of the Specialty Equipment Market Association’s (SEMA) initiative to provide live and virtual education to the automotive industry, SEMA is issuing a call for speakers for the SEMA Show, the Performance Racing Industry (PRI) Trade Show and the association’s year-round virtual education program.


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Facepay Partners With Pit Crew CoOp

Facepay, a contactless pay technology, has partnered with Pit Crew CoOp to further encourage growth through established customer reward programs. Users of the 0% fee payment system can now add on a comprehensive rewards card program to encourage referrals and boost customer retention.


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Art0

Diagnosing a MOST Bus Code

When We Have a Failure to Communicate

Diagnostics can seem tricky and daunting at times. Just the sight of a “U” based code can be intimidating to even the best diagnostic technicians, but if a U0028:00 MOST bus code is set and you are dealing with the complaint of no center stack or no radio operation on a GM car or truck, where do you even start and what the heck is the MOST bus?


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Fig1

Safeguarding Chrysler Secure Gateway From Cyber Attacks

Protecting SWG Vehicle Control Systems From Hackers

Just when you think you have the automotive industry figured out, another curveball comes your way.  The automotive industry continues to change and evolve at an alarming rate. In order to be successful in this industry,  you have to roll with the changes. If you don’t update, you will evaporate.  


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Kit

ASP's 10th Annual ‘Tips from Techs’ Feature!

Tidbits of Wisdom Shared Among Readers

In our 10th installment of Techs Helping Techs, we have the opportunity to allow our readers to share valuable information, for the benefit of all. We all run into diagnostic and repair instances wherein we discover a few tricks. Instead of keeping that valuable information to ourselves, sharing the tips and tricks helps everyone in the service industry to do a better job. Our thanks to those who submitted their experiences.


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