Articles by Mike Mavrigian

Challenges You Face with Difficult Customers

Challenges You Face with Difficult Customers

This happens frequently, with many shops experiencing a frustrating issue with what we tend to identify as “difficult” customers. A passenger car enters the shop for a reported “brake noise.” Your inspection reveals badly scored front rotors, a badly rusted right rear rotor, stuck calipers, badly worn front pads and flexible brake hoses that have seen better days. 
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Avoiding Brake Service Comebacks

Avoiding Brake Service Comebacks

A number of potential problems can easily result in operational issues and/or customer complaints following brake system service. Here we’ll discuss a few points that will help to avoid these concerns and help give your customers a “sweet” ride.
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Towing the Line

Towing the Line

Quite often, vehicles enter your shop which feature a trailer hitch (bumper hitch, frame-mounted hitch receiver). This should alert you to that fact that the customer may, on occasion, be using their vehicle to tow a recreational or commercial trailer.
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6.4L Powerstroke Diesel Fuel System

6.4L Powerstroke Diesel Fuel System

As you know, a diesel engine differs from other liquid fuel engines in one major respect: the fuel/air charge is ignited by cylinder pressure and resulting heat, instead of via an electrical ignition system (diesel-fueled engines don’t use spark plugs).
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A Turbocharged Pet Peeve

A Turbocharged Pet Peeve

I hope I’m not alone in this. One of my pet peeves is the all-too-common misuse of the term “turbocharged.” It seems as though manufacturers of just about any product feel that they can freely apply the term to promote the benefits of a host of consumer offerings.
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Diagnosing Steering System Noises

Diagnosing Steering System Noises

The most common cause for power steering noise is low power steering fluid level. The resulting noise will likely be a whining that is heard when turning the steering wheel. A high-pitched or “screeching” noise is usually caused by a worn or misadjusted power steering drive belt.
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Cooling System Service: Common Sense Guidelines for Covering the Variables

Cooling System Service: Common Sense Guidelines for Covering the Variables

Generally speaking, a 50/50 mix of water and “antifreeze” is the recommended norm. However, when mixing concentrated antifreeze with water, avoid using tap water, as this may contain excess calcium or other materials which can promote corrosion. Use only distilled/deionized water for the mix. Granted, some coolants are available as 50/50 pre-mix that eliminates the need to add water.
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